Job details

Posted on
02/05/2024
Industry
Robotics
Annual Salary
Employment Type
Full Time
Location
Cornwall
Falmouth

A truly unique opportunity to join a high profile humanoid robotics company working on next level human interaction.

Our robots are known worldwide and are regularly featured in the media, both traditional and social. We regularly attend trade shows to show off our tech, or offer rentals for 3rd party exhibitions, shows, ceremonies and more, many times in attractive global destinations such as Las Vegas and Dubai. Setting up robots and being on hand to ensure a consistently wow experience is key to our customers’ success for these events. Customers who have purchased our robots need support before delivery, for installation and post-install training and support. 

In this role you will become a subject expert on our Ameca and Mesmer humanoid robots. This will allow you to ensure customers are ready for a robot and help them ensure their robot is functioning well for its entire lifetime. You’ll intuitively understand the robots inside and out, gaining the ability to rapidly diagnose the root causes of issues which may occur during operation.

You’ll also be the proud parent of our in-house fleet of robots. Ensuring they are up to scratch, maintaining and upgrading where required and making sure they are in tip top condition for live or virtual demonstration and ready to be sent off to another of their high profile engagements.

Our internal motto is ‘Be Wow’, our robots are certainly wow but so are our team members, including you.

To apply: email jobs@engineeredarts.co.uk


Main Responsibilities

  • Customer support
    • Be first point of contact on our digital helpdesk, answering customer queries and issues
    • Work with and reassure customers that we are here to help and uphold our target of high quality support
    • Own support tickets, seeking additional support from other team members and organising spare parts with the production team
    • Connect to customer robots remotely to diagnose any issues and help with remedies
    • Organise any spares which require shipping to customer and ensure there are adequate instructions for customer fixes
    • For larger issues which need on-site support, organise hardware requirements and travel to customer to fix issues
  • Installation and/or robot rental support
    • Liaising with customers on requirements of the venue (such as power and network connectivity requirements)
    • Helping the Product Deployment Team on final check and robot packing prior to shipping
    • Travel to customer premises or rental venue for set up and installation
    • For sales, training customer stakeholders on safe usage and maintenance of robots (either at customer premises or at an EA office)
    • For rentals, being on-site to ensure robots look and work their best for the duration of the rental, then de-install, pack and ensure safe pick-up for onward shipping
  • Trade-shows and events
    • Travel to desirable worldwide destinations for trade shows we exhibit at
    • Be an EA ambassador, talking with visitors to our trade stands
    • Ensure booth services are ready before robot despatch, set up exhibit, ensure smooth operation and safe packing for return journey
  • EA Robot well-being
    • Own and care for the EA owned robots, make sure they are always in top condition for developers to use and when potential customers visit the office to view the tech, or are ready to be shipped off to an event at a moments notice

Experience Requirements

Essential
  • Experience in customer facing roles
  • Electronics essentials, understanding how to diagnose issues with standard tools such as multimeter and oscilloscopes
  • Full UK driving licence
  • Ability to travel to most global destinations without visa application requirements (ie eligible for visa waiver programmes, visa on arrival or no visa required. Especially travel to Europe, USA and UAE)
  • Excellent communication skills, both verbal and written
Desirable
  • Experience exhibiting at trade shows
  • Experience in supporting complex mechanical devices or machine tools
  • Computer networking knowledge and troubleshooting
Useful
  • Python scripting experience
  • Robotics knowledge, experience and interest in humanoid robots
  • Fluency in multiple languages

To apply:email jobs@engineeredarts.co.uk