Your robot customer assistant

Quinn blends AI interactions with remote human operation to offer charming, professional, state-of-the-art customer service. Visitor needs a pass? Quinn can do the honours. Customer has a question? Quinn can get an answer. Looking to liven up a POS system? Our friend Quinn is ahead of the times.

Robust and ready to amaze

Designed to delight, Quinn’s hardy build and innovative automation means they can take care of your customers’ needs from any front desk, point of information, ticket office, check in desk or lobby. The robot works out of the box with no special set up or expertise needed.

Quinn’s face tracking allows for consistent eye contact with visitors. While its sensors, software and facial expressions keep Quinn responsive to your customer’s mood. In other words, Quinn is a true professional.

 A master of customer interaction


Engaging in any location

Quinn’s state of the art sensor array enables it to capture clear audio in noisy environments and keep track of movement anywhere in a busy room.

  • Distance sensor enables Quinn to acknowledge customers as they approach
  • Microphone array keeps audio clear at all times
  • Voice recognition keeps track of conversation with multiple customers at once
  • Automated eye-contact and expressive facial movements
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An end-to-end robotic service

Quinn can work with automated doors, pass scanners and more, so they can handle your customers’ check-in, ticket office and point of sale needs.

  • Flexible software enables easy interaction with your systems
  • Sensors can track movement across the room 
  • Enhanced facial detection enables Quinn to remember your customers
  • All simple interactions handled automatically
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Easy communication at all times

When the conversation gets a little too complicated for automated responses, Quinn can seamlessly pass the baton to an operator, who can quickly become the robot.

  • Easily take audio and video calls 
  • Send and receive messages to a customer through a chat channel
  • Complexity taken care of so you can focus on serving your customers
  • Multiple Quinns let you look after many physical locations remotely, anywhere in the world, all at once

What people say

“Engineered Arts have been very supportive”

"As far as I have worked with various robotic platforms, RoboThespian is a unique one in terms of its design and features. The well-designed and elegant structure of RoboThespian allows mimicking human movements in a seamless way. The simplicity of its backend system in programming complex tasks has enabled us to teach students to program complex movements scenarios and behaviours. The team of Engineered Arts have been very supportive in guiding us through the installation and programming steps. Due to these facts, I would highly recommend Engineered Arts technologies for any robotics lab"
Dr. Abdullah Almeshal, College of Technological Studies – RAiLab, Kuwait.

We were fantastically supported by Marcus

"We worked with Engineered Arts to develop custom content for our RoboThespian, including our own touchscreen interface design. We were fantastically supported by Marcus and the team throughout the customisation process. We were able to create the baseline content wholly through user testing ideas with online participants using Virtual RoboThespian via video calls. It was a really useful tool for engaging with users virtually during the pandemic and allowed us to tailor the content in terms of both script, tone and movement. The whole process gave us a fantastic amount of freedom to create something that hasn’t existed in a science centre before! Our early visitors have said "It’s fascinating to see a human sized robot" and "He's really visually striking this is the exhibit that resonates the most"
Rose O’Reilly, Content Developer, We The Curious, Bristol UK

Grandparents and toddlers singing, laughing and creating memories together

Our RoboThespian has been greeting visitors at the entrance to Carnegie Science Center’s “RoboWorld™” for over a decade, introducing the gallery, explaining robot basics, conducting sing-alongs, and cracking bad jokes to hundreds of thousands of guests. Technically, the ease of maintenance and the responsivity of the Engineered Arts team ensure his ‘down time’ has been minimal; any software glitches (few and far between) or updates can be handled remotely, and the ordering and delivery of occasional replacement parts is swift and efficient. And the interface kiosk for guest use is intuitive and engaging; my offices are right off the RoboWorld gallery, so I have the benefit of seeing a wide demographic of visitors enthralled by his antics. Especially satisfying is seeing multi-generation engagement – grandparents and toddlers signing, laughing and creating memories together. “Andy Roid” (a nod to both our founder Andrew Carnegie and ‘androids’) is a favorite of both staff and guests. 
Dennis Bateman, Director, Carnegie Science Center

I cannot thank Engineered Arts enough!

"I cannot thank Engineered Arts enough for their fabulous robot. The robot itself is top quality design and engineering, and we are constantly surprised by the elegance of the design and the quality of the make and materials. It is astonishingly reliable. The technical support is as outstanding as the robot, with experts able to direct and assist with the running on every detail of the robot. We were concerned about having enough technical ability to own a robot. We needn't have worried. The interface is extremely intuitive, allowing us to really be creative with full confidence in the robot and the supporting software. Our robot is very well received by people, and allows us full freedom in our creative industry. Both the robot and the team are brilliant, and I cannot recommend highly enough."
Lucy Seal, Curator of Ai-Da Robot. The world’s first ultra-realistic robot artist

“It´s easier than Ikea to set up!”

"When we approached Engineered Arts about RoboThespian we had a bold project in mind, we wanted to ask local school children to create content for the robot to engage the local community around green energy projects in Scotland. Engineered Arts took the children's ideas and created bespoke content that visitors can play from our touchscreen console that was supplied. Our installation engineer said "It´s easier than Ikea to set up, It was real fun! My compliments, I was pretty impressed!"
Bryan Snelling, Aberdeen Science Centre

What people ask

Our intuitive software Virtual Robot enables you to interact with Quinn using a browser on any device, from anywhere!

Chances are, Quinn will run just as you want and you’ll need little help. But if there should be a hiccup, our engineers can access and troubleshoot your robot remotely from anywhere in the world, keeping downtime to a minimum.

Not at all. Quinn uses our multilingual Tritium software which enables you to customise Quinn’s interactions easily. Also, because Tritium can read almost any programming language, it can work together with almost any plug-in software.


Download the latest brochures, spec sheets and further resources on the downloads page

Talk to us

See how Quinn can bring your front desk, information point or store to life.