Our registered office is at Lowin House, Tregolls Road, Truro, Cornwall, TR1 2NA, United Kingdom.
This notice describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you. In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’. This notice applies to personal data collected through our website and through social media platforms. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
Data Protection Officer
Personal data we process
1. How we obtain personal data The information we process about you includes information: ◦ you have directly provided to us ◦ that we gather from third party databases and service providers ◦ as a result of monitoring how you use our website or our services 2.Types of personal data we collect directly When you use our website or buy from us, we ask you to provide personal data. This can be categorised into the following groups: ◦ personal identifiers, such as your title, and first and last names. ◦ contact information, such as your email address, your telephone number and your postal addresses for billing, delivery and communication ◦ payment information, such as a debit or credit card number and expiry date and bank account details ◦ records of communication between us including messages sent through our website, email messages and telephone conversations ◦ marketing preferences that tell us what types of marketing you would like to receive 3. Types of personal data we collect from third parties We confirm some of the information you provide to us directly using data from other sources. We also add to the information we hold about you, sometimes to remove the need for you to provide it to us and sometimes in order to be able to assess the quality of the services you offer. The additional information we collect can be categorised as follows: ◦ information that confirms your identity ◦ business information, including your business trading name and address, your company number (if incorporated), and your VAT number (if registered) ◦ information that confirms your contact information ◦ reviews and feedback about your business on other websites through which you sell your services ◦ unsolicited complaints by other users 4. Types of personal data we collect from your use of our services By using our website and our services, we process: ◦ your username and password and other information used to access our website and our services ◦ information you contribute to our community, including reviews ◦ your replies to polls and surveys ◦ technical information about the hardware and the software you use to access our website and use our services, including your Internet Protocol (IP) address, your browser type and version and your device’s operating system ◦ usage information, including the frequency you use our services, the pages of our website that you visit, whether you receive messages from us and whether you reply to those messages ◦ transaction information that includes the details of the products services you have bought from us and payments made to us for those services ◦ your preferences to receive marketing from us; how you wish to communicate with us; and responses and actions in relation to your use of our services. 5. Our use of aggregated information We may aggregate anonymous information such as statistical or demographic data for any purpose. Anonymous information is that which does not identify you as an individual. Aggregated information may be derived from your personal data but is not considered as such in law because it does not reveal your identity. For example, we may aggregate usage information to assess whether a feature of our website is useful. However, if we combine or connect aggregated information with your personal data so that it can identify you in any way, we treat the combined information as personal data, and it will be used in accordance with this privacy notice.
6. If you do not provide personal data we need