Privacy Policy

Website Use

EU cookie law compliance

 

We do not use any analytics cookies at all.

 

What is a cookie?

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • recognising that you may already have given a username and password so you don’t need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
  • analysing anonymised data to help us understand how people interact with our services so we can make them better

A cookie often includes a randomly generated number which is stored on your device. Many cookies are automatically deleted after you finish using the website

 

Restricting the use of cookies

If you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Alternatively, you may wish to visit http://www.aboutcookies.org/ which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

Different types of cookies

There are two types of cookie you may encounter when using this website:

 

First party cookies:

We make every effort on our public facing website, to not use any first-party cookies. So no tracking or recording of personal data is collected or stored by us. The only cookie that is stored by us, is your preferences on accepting or rejecting 1st party cookies. It is called “cookie_notice_accepted” and the only data stored is either “true” or “false”. Without either of these values stored, you will see the cookie permissions banner on the site. The cookie is stored for 30 days, and is there purely for your convenience.

 

Third party cookies:

These are cookies found in other companies’ internet tools which may be used to enhance a website, for example Facebook and Twitter have their own cookies, which are controlled by them. This website does not control the dissemination of these cookies. You should check the third party websites for more information about these. To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.

 

Google Cookies

As a company, we have taken all feasible technical steps to totally rid our site of Google cookies. These steps include removing google analytics from our website completely. When embedding YouTube videos we now use the privacy-enhanced embed mode. This stops youtube setting cookies, whilst still allowing full playback functionality. We also use Google Maps. When embedding as an iFrame, Google Maps sets a certain amount of cookies. So we have changed to using their Javascript API, which doesn’t set any cookies. The caveat to all of this is it only applies when not signed into your google account. Once signed into your google account in Chrome, these third parties may set cookies (although less than is standard). This is something you would’ve agreed to with Google. We have no control over this agreement or any access to the data created by the cookies. See the “Restricting the use of cookies” section in this page to remedy this.

 

Woocommerce:

To keep track of cart data, WooCommerce makes use of 3 cookies:

  • woocommerce_cart_hash
  • woocommerce_items_in_cart
  • wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies. We don’t actually have the cart option, or purchase option available on our site, so only “products viewed” will be stored. And this is only for the purpose of woocommerce remaining functional.

YouTube Google Policies and Principles
We may use YouTube to host video content. When you view a web page on our site with an embedded YouTube video, YouTube creates at least three cookies (see below). We use the YouTube service as a convenience for our visitors, and we use it on the basis that Google adheres to its privacy policy and that policy is GDPR compliant.
VISITOR_INFO1_LIVE 9 months
use_hitbox When user exits browser
PREF 10 years

HTML email files

If you receive the HTML-formatted version of a newsletter, your opening of the newsletter email is notified to us and saved. Your clicks on links in the newsletter are also saved. These and the open statistics are used in aggregate form to give us an indication of the popularity of the content and to help us make decisions about future content and formatting

 


Other Data We Capture

Virtual Robot

 

 

What data we collect and Why

 

  • IP: Info to help identify and block malicious logins.
  • Time of last activity: So we know who’s using a service at the current time.
  • Time of last login: So we know who’s using a service at the current time.
  • User Agent: So we can identify and solve issues users are having quickly.
  • Associated User ID: So we know who’s logged in.

How we use it

  • To help schedule downtime / patches to when clients aren’t making heavy use of our services.
  • To help protect user’s data by being able to identify malicious logins.

Where it’s stored

  • On the Virtual Robot server (Engineered Arts building) in the database.
  • In the backups of the VR database on another server (Engineered Arts building).

How it is protected

  • The places where it’s stored are access controlled (VR server and back-up are password protected).
  • The data is not encrypted.

Who has access

  • Any staff user on the VR site can access the data.
  • They can support clients with this data.
  • We never do any bulk processing with this data.

How long we keep the data

  • The data is deleted completely off the Virtual Robot website after about a month.
  • May exist on back up server in database backups indefinitely

 


Contact Information

 

We may process personal and business contact information for effective, useful and legitimate business interests. Data collected will be limited to strictly necessary fields, stored securely, used respectfully and reviewed regularly. Marketing emails will only be sent when informed consent is provided, via our mailing list opt-in page

 

Data collected

 

Name of person or business, or both.

Why:  In the interest of effective and polite communication. In a genuine and expected communication “Hi Steve” is much better than “Dear Sir”. A full name of a person or business may be required for legal documents such as contracts and invoices.

Where is it stored: This information is stored on our employees’ email clients, either on work PCs or personal phones. All email data is encrypted, and every device is secured via an anti-virus software, or are using security best practices on secure operating systems.

Who has access: Only the relevant Engineered Arts employees will have access to this information. Only staff members who need it to conduct day to day business procedures, including but not limited to sending emails, making a phone call, or writing a contract. We may divulge this information to couriers and customs, if it is required for shipping a physical item.

How long is it stored: This information is stored on a case by case basis. A customer who bought a robot from us, and will need continuous support will be stored for a much longer period than, somebody who emailed us with a sales enquiry. Contacts are audited annually, and assessed for relevancy.

 

Email Address

Why: We, our customers and suppliers, find email a convenient means of communication. And unless express permission is given, the emails will not be of a direct marketing nature.

Where is it stored: This information is stored on our employees’ email clients, either on work PCs or personal phones. All email data is encrypted, and every device is secured via an anti-virus software, or are using security best practices on secure operating systems.

Who has access: Only the relevant Engineered Arts employees will have access to this information. Only staff members who need it to conduct day to day business procedures, including but not limited to sending emails, or writing a contract. We may divulge this information to couriers and customs, if it is required for shipping a physical item.

How long is it stored: This information is stored on a case by case basis. A customer who bought a robot from us, and will need continuous support will be stored for a much longer period than, somebody who emailed us with a sales enquiry. Contacts are audited annually, and assessed for relevancy.

 

Postal Address

Why: We might need your postal address to create documents including but not limited to invoices & contracts. If you are a customer or supplier, we may use the address to send you purchased products or parts & components. This data will only be collected directly from you, or through publicly available data. We will never buy, or extract this information immorally.

Where is it stored: If you are a customer or we are attending your event, your postal address is stored on our internal wiki, so we can easily ship robots and spares etc/find our way to your event. If we have any other addresses, they will only be stored incidentally, for example, your address may be printed on a supplier invoice. We will keep this invoice (therefore your address) for accounting purposes, but this will not be stored in a central database, and could only be accessed by accessing original account records.

Who has access: Only the relevant Engineered Arts employees will have access to this information. Only staff members who need it to conduct day to day business procedures, including but not limited to sending products, writing a contract, or accounting. We may divulge this information to couriers and customs, if it is required for shipping a physical item. And we will indirectly divulge this information to our chartered accountants, if we have either bought or sold from you and your address featured in the invoice.

How long is it stored: This information is stored on a case by case basis. A customer who bought a robot from us, and will need continuous support will be stored for a much longer period than, somebody who emailed us with a sales enquiry. Contacts are audited annually, and assessed for relevancy.

 

Telephone Number

Why: We, our customers and suppliers, find telephone a convenient means of communication. We will use this information for the purpose conducting business efficiently, not for marketing purposes.

Where is it stored: This information is stored on our employees’ email clients, either on work PCs or personal phones. All email data is encrypted, and every device is secured via an anti-virus software, or are using security best practices on secure operating systems.

Who has access: Only the relevant Engineered Arts employees will have access to this information. Only staff members who need it to conduct day to day business procedures, including but not limited to sending products, writing a contract, or accounting. We may divulge this information to couriers and customs, if it is required for shipping a physical item. And we will indirectly divulge this information to our chartered accountants, if we have either bought or sold from you and your address featured in the invoice.

How long is it stored: This information is stored on a case by case basis. A customer who bought a robot from us, and will need continuous support will be stored for a much longer period than, somebody who emailed us with a sales enquiry. Contacts are audited annually, and assessed for relevancy.